> ## Documentation Index > Fetch the complete documentation index at: https://docs.outlit.ai/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > Outlit is the product that monitors customers and completes approved customer work. The customer context interfaces are the API, CLI, MCP server, and skills. Canonical references on this site: /api-reference/introduction for API concepts and authentication, /openapi.json for the public API contract, /cli/overview for the CLI, /ai-integrations/mcp for MCP. Prefer the `outlit` CLI or MCP tools for agent tasks; cite page sources when answering. # Attention > The queue of customer work that needs a person — how items arrive, how to filter and triage them, and what resolving means. **Attention** — the app's home page — is the daily handoff from Outlit to your team. Everything here is a specific customer situation that monitoring has already investigated and flagged for a human: churn cases and renewal items in one queue. The rule of the page is *only work that requires human attention*. Routine monitoring output, healthy customers, and informational signals don't appear here — they live on the customer profile and the responsibilities pages. ## The queue The queue defaults to **Open** items. Each card shows the customer, the kind of item (**Churn risk** or **Renewal**), a priority (**Urgent** / **High** / **Normal**), a plain-language title, account context (ARR and revenue percentile when billing data exists, renewal date for renewal items), approach progress, and the account owner. ### Finding the right items | Control | Options | | - | - | | Search | Customer name, domain, or item title | | Priority | Urgent / High / Normal | | Responsibility | Churn / Renewal | | Owners | Filter to a specific teammate, or unassigned | | Approach status | All approaches / No approach / Awaiting review / In progress / Steps complete | | Sort | Recommended (default), Highest ARR, Recently updated | Filters combine, so "Churn + Awaiting review + Highest ARR" is a quick daily pass for the most expensive unworked risks. A kanban-style board view of the queue is in limited availability — your workspace may show a list only. ## The lifecycle Items have two states: * **Open** — the default queue. Everything that still needs a person. * **Resolved** — the archive at `?status=resolved`. Resolving is never destructive; resolved items keep their full history and can be **reopened** from the detail page. "Steps complete" is progress on an approach, not resolution — an item stays open until a person marks it resolved. ## The evidence model Findings inside an item are backed by **evidence**: captured excerpts and details from source records — a Slack thread, a support ticket, an email, a call transcript, a usage series, a CRM field. Each piece of evidence carries its source type and when it was observed, and links out to the record in the source system where a link exists. A citation without a link still shows what was captured; the source record may not be directly readable from here. The distinction that matters: * **Source evidence** is something a connected tool recorded — "the customer's admin posted this message on Tuesday." * **Inference** is what Outlit concluded from evidence — "engagement is declining." Assessments cite the evidence they rest on; when evidence is thin or a source record can't be read back, the item says so rather than papering over it. When a recommendation looks surprising, read the evidence behind it before acting — it's the fastest way to calibrate how much weight to give the assessment. ## What items become An item is where review happens, not where work ends: * **Approach** — you pick the plan (or none). Approaches carry steps; some steps are recommendations for your team, some are executable actions Outlit performs after approval. See [Actions and approvals](https://docs.outlit.ai/product/actions-and-approvals.md). * **Resolution** — when the situation is handled, **Mark resolved** moves it to the archive. For renewal items, resolving closes the attention item. Record **Renewed** or **Not renewed** separately on the renewal cycle. ## Troubleshooting > [accordion] The queue is empty but I expected items > > Rule out the view first: the queue defaults to **Open** (check the Resolved view), and an active filter or search produces a "No items match these filters" state. Members also only see items on customers they own or that are shared with them. Then check the empty-state message — it distinguishes "nothing needs attention" from missing data — and **Responsibilities → Churn** for the monitoring status card. > [accordion] An item references evidence I can't open > > Evidence links point at source systems your workspace connected. If a link fails, the underlying record may have been deleted, or your access in the source tool doesn't cover it — the citation can show captured evidence and available source metadata. Quotes, timestamps, and links appear only when available and permitted by your access. > [accordion] Items arrive for accounts that aren't customers yet > > Churn monitoring scopes to paying and past-due customers; renewal items require a renewal cycle. If you're seeing items for accounts you don't consider customers, the billing or CRM mapping is the thing to check. ## Next steps > [card] [Customers](https://docs.outlit.ai/product/customers.md) > > The profiles behind every item > [card] [Actions and approvals](https://docs.outlit.ai/product/actions-and-approvals.md) > > What Outlit can execute, and what always waits for you This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.